Frequently Asked Questions

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Select Create Account, enter your details and verify your phone number or email. You must be 18 or older and located where online casino play is legally permitted.

Most ID checks complete within a few minutes. Occasionally we may ask for a clearer document photo, which can take up to 24 hours to review.

It's the number of times you must play through a bonus amount before any winnings from it can be withdrawn. Each promotion lists its own requirement in full.

Slots generally count 100%, table games and live dealer games count less. The exact weighting is listed on each promotion's terms page.

Go to your dashboard, select Withdraw, choose a method and confirm. First withdrawals require identity verification, which speeds up every request after.

Yes. Slot and table outcomes are generated by independently tested RNG software, and live tables are dealt by real croupiers on camera.

Yes, from Account Settings you can set deposit limits, loss limits, session reminders, time-outs or self-exclusion at any time.

Contact support or use the self-exclusion tool in your account settings. Permanent closure cannot be undone by support once confirmed.